Last updated: 25 July 2026
These Terms and Conditions govern the use of the www.sex969.net online store and the purchase of products available on it.
1. Seller identification
The store is operated by Sex969 de José Vieira, VAT number PT208530240, with registered address at Rua Artur Oliveira Santos, nº 12, R/c, 2490-523 Ourém, Portugal.
2. Access and minimum age
Access to and purchase of products intended for adults is restricted to persons aged 18 or over. By creating an account or placing an order, the customer declares that they meet this requirement.
3. Products, catalogue and availability
Descriptions, photographs, references, stock levels and prices are updated through automated processes and information provided by suppliers. We make every effort to keep the catalogue accurate; however, occasional errors in descriptions, availability or prices may occur. If a material error affects an order, the customer will be contacted and may accept the correction or cancel the order, with a full refund of any amount already paid.
Images are for illustrative purposes only. Before using any product, the customer should read the manufacturer's instructions and warnings.
4. Prices and payments
Prices shown include VAT at the applicable legal rate, unless expressly stated otherwise. Any delivery charges are displayed before the final confirmation of the order.
The available payment methods are shown during checkout. An order is considered accepted after payment confirmation or validation of the selected payment method.
5. Discreet shipping and delivery
Orders are prepared and shipped discreetly, with no indication of the contents on the outside of the package. Delivery times are estimates and may vary depending on product availability, the carrier, destination or exceptional circumstances.
6. Right of withdrawal, returns and hygiene
The customer is entitled to the right of withdrawal provided by applicable law. For health and hygiene reasons, sealed products cannot be returned once they have been opened, unsealed or used after delivery where they are not suitable for return for health protection or hygiene reasons, without prejudice to the customer's statutory rights in the event of lack of conformity.
Before returning any product, please contact us using the support channels indicated on the website. The product must be returned complete, unused and, where applicable, with its packaging and hygiene seals intact.
7. Legal guarantee and lack of conformity
Products are covered by the statutory consumer rights relating to conformity. If you identify a lack of conformity, please contact us with the order reference, a description of the issue and, where possible, photographs that may assist in assessing the problem.
8. Privacy and communications
The processing of personal data is governed by our Privacy Policy. Marketing communications are only sent where there is an appropriate legal basis, and customers may unsubscribe at any time.
9. Dispute resolution
In the event of a consumer dispute, the consumer may use the competent alternative dispute resolution body, without prejudice to the right to bring the matter before the courts. The Portuguese Electronic Complaints Book is also available.
10. Changes and contact
We may update these Terms and Conditions whenever necessary. The version published on the website applies to purchases made after its publication.
For support, please use the Contact Us page or email info@sex969.net.